Refund Policy

Last updated: September 2026

We want you to be happy with Pright. Here's how refunds and cancellations work.

1. Cancelling your subscription

You can cancel anytime from Settings → Billing. Cancelling stops future renewals — you keep access until the end of the billing period you already paid for.

2. Refund window

If you're not satisfied, contact us within 14 days of your initial subscription charge for a full refund. Refunds outside this window are considered on a case-by-case basis.

3. Non-refundable circumstances

Refunds outside the window above generally aren't available for accounts terminated for violating our Terms of Service, or for partial billing periods after the refund window has passed.

4. Chargebacks

If you dispute a charge directly with your bank or card provider instead of contacting us first, we may suspend your account while the dispute is reviewed.

5. How refunds are processed

All payments are processed by Moyasar, our payment processor. Approved refunds are issued back to your original payment method through Moyasar, typically within 5–10 business days.

6. Requesting a refund

Email billing@pright.ai with your account email and the reason for the request.